The Daily Drinker - wines for the inquisitive palate
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Terms and Conditions

1. Prices
2. Availability
3. Age restriction
4. Payments
5. Security
6. Cancellations
7. Faulty wines
8. Breakages
9. Refunds
10. Privacy
11. Force majeure
12. Law
13. Customer Services

 

1. Prices

The price payable for each wine is clearly set out on our website, www.thedailydrinker.co.uk. Every effort is made to ensure that the prices shown are correct at the time you place your order. If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. We will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid in accordance with our refund policy.

All prices are quoted in pounds sterling. The prices are inclusive of duty and Value Added Tax. Any delivery charges are additional. For more information on our delivery arrangements, please see Delivery Information.

2. Availability

We try to ensure that all wines shown as available on the website are in stock. If for any reason we are unable to supply a particular item, we will notify you as soon as possible. In such circumstances, we will not be liable to you except to ensure that you are not charged for that particular item. If you have already paid for the item, we will refund you in accordance with our refund policy.

3. Age restriction

We cannot sell wine to anyone under 18 years old. By placing an order, you confirm that you are at least 18 years old.

If you are buying a case of wine or a Daily Drinker membership as a gift, the recipient must also be at least 18 years old.

4. Payments

Payment terms are strictly payment at the time of placing your order. We will not despatch wines, either Daily Drinker samples or case orders, until payment has been received.

We are able to accept payment by Mastercard, Visa and debit cards. We do not accept American Express.

We are able to accept payment by cheques and bank transfers. In both cases, no despatch will be made until the funds have cleared.

5. Security

If you are nervous about shopping on the internet, please be assured that we use secure servers with encryption and secure sockets layer (SSL) technology for the transfer of credit card information. We also have security measure in place to protect our customer database.

It is your responsibility to protect your password from being disclosed to any third party.

6. Cancellations

You may cancel your order, for any reason whatsoever, at any time up to 7 days following the receipt of your wine. In order to cancel your order, you must contact us by phone, fax or email.

If the wine has not yet been despatched, we will cancel the order and refund your payment.

If the wine has been despatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the wine is returned to us. We will refund your payment.

If you have already taken delivery of your wine, we will arrange to collect the wines and will refund the value of your wines. You will be responsible for all return costs in this instance. It is your responsibility to hold on to the wine and take reasonable care of it until we arrange the collection. All wines collected by our courier must be in their original box.

7. Faulty wines

If a wine is found to be faulty or corked, we will offer a refund or a replacement of equal value. Please contact us as soon as possible after discovering a corked bottle.

8. Breakages

If a wine is damaged during transit, we will offer a refund or a replacement of equal value. You must notify us of any breakages within 3 working days of delivery.

9. Refunds

If you are entitled to a refund, we will refund you within 30 days.

If you paid by a credit/debit card, we will refund you on the same card. If you paid by cheque, we will refund you by cheque. If you paid by bank transfer, we will transfer the funds back to your bank account. In all instances, you are welcome to hold the refunded amount as a credit with Bowes Wine to use against a future order or Daily Drinker membership.

10. Privacy

All use of your personal information will be made in accordance with our Privacy Policy.

11. Force majeure

We will not be liable for any failure to meet our obligations caused by circumstances beyond our reasonable control.

12. Law

These Terms & Conditions are subject to English law and all sales made under these Terms & Conditions are subject to the Licensing Act 2003 and the Licensing Act (Scotland) 1976.

13. Customer Services

If you have any queries or complaints, please do not hesitate to contact us. We will aim to resolve your query as soon as possible.

 

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The Daily Drinker
Bowes Wine Limited
P.O. Box 2272, Melksham, Wiltshire, SN12 6ZG

t: +44 (0)1380 827291
w: www.thedailydrinker.co.uk
e: victoria@thedailydrinker.co.uk