Returns Policy
1. Cancellation of order
2. Faulty wines
3. Breakages
4. Refunds
You may cancel your order, for any reason whatsoever, at any time up to 7 days following the receipt of your wine. In order to cancel your order, you must contact us by phone, fax or email.
If the wine has not yet been despatched, we will cancel the order and refund your payment.
If the wine has been despatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the wine is returned to us. We will refund your payment.
If you have already taken delivery of your wine, we will arrange to collect the wines and will refund the value of your wines. You will be responsible for all return costs in this instance. It is your responsibility to hold on to the wine and take reasonable care of it until we arrange the collection. All wines collected by our courier must be in their original box.
If a wine is found to be faulty or corked, we will offer a refund or a replacement of equal value. Please contact us as soon as possible after discovering a corked bottle.
If a wine is damaged during transit, we will offer a refund or a replacement of equal value. You must notify us of any breakages within 3 working days of delivery.
If you are entitled to a refund, we will refund you within 30 days.
